Returns & Refund Policy

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging.

If the issue is confirmed to be our error, we will arrange a replacement or refund where appropriate.

Change of Mind

We do not accept returns or exchanges for change of mind.

Contact Us

If you have any questions regarding your order, please contact us through our Contact page or email us at:

hello@forevermemoriesbysteph.com